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Do you deliver at weekends?
Unfortunately, our couriers don't deliver at weekends, so the Next Day Delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend, then please make sure you place your order, using the next day delivery service, no later than 1pm on Thursday.
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Do I have to pre-treat with a Green Growth Remover?
No, but if there is Green Growth or Algae Growth present it is recommended, we can supply you with an effective Green Growth Remover if required.
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What happens if my order does not arrive within the delivery time expected?
Firstly, don’t worry as it may be that the product has been signed for by a neighbour and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.
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If I have ordered more than one item, will they arrive together or separately?
We try to pack items together so you'll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.
Don't be too concerned if you've only received part of your order - the others will be on their way!
If you've not received part of your order and the estimated delivery has elapsed, please contact our Support Team.
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Can TARMASEAL be applied on partially damp surfaces?
We would always recommend application to dry surfaces although a little damp will not be a problem if does not affect the overall drying process. In reference to aesthetics, adhesion or product performance it is not a problem.
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Do I have to use a roller to apply TARMASEAL?
No, but a Roller is the easiest way, especially for larger areas. For small areas, a paintbrush or soft broom could be used.