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What happens if I’m not in to receive delivery?
All of our couriers leave an ‘Attempted Delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.
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Do you deliver at weekends?
Unfortunately, our couriers don't deliver at weekends, so the Next Day Delivery service is restricted to Monday-Friday only. If you need your delivery before the weekend, then please make sure you place your order, using the next day delivery service, no later than 1pm on Thursday.
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Does the tarmac have to cleaned with a jet wash before applying TARMASEAL?
No, but for the best possible results your driveway does need to be as clean as possible. You can use a stiff broom and a hosepipe, but a pressure washer will make the job far easier.
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I need my product fast, what can I do?
We can provide faster delivery if required. All you have to do is just select the ‘Next Working Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.
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If it rains before TARMASEAL is fully dry, what will happen?
Dependent on how hard it rains and how close the Tarmaseal is to being fully dry, the worst-case scenario is that the product will be literally washed away. If partially dry, you may be left with a patchy milky white residue on the surface. In both cases, the Tarmac will probably have to be recoated when the surface is fully dry to obtain a uniform, acceptable finish.
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If I have ordered more than one item, will they arrive together or separately?
We try to pack items together so you'll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.
Don't be too concerned if you've only received part of your order - the others will be on their way!
If you've not received part of your order and the estimated delivery has elapsed, please contact our Support Team.