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What happens if my product arrives damaged or leaking?
Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@tarmaseal.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).
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Can I change my delivery address after I placed an order?
We will endeavour to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.
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What happens if I’m not in to receive delivery?
All of our couriers leave an ‘Attempted Delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.
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Does the existing tarmac have to be in good condition?
No. Tarmaseal will improve any Tarmac driveway, but it will only uniform and transform the colour, it will not improve the actual structure of the Tarmac. In other words if the surface is 'breaking up' with a lot of cracks and holes appearing, it probably needs totally re-surfacing.
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Does the material need to be mixed or stirred?
Yes. TarmaSeal is a combination of resins, pigment, a slip-enhancing additive and other materials. These ingredients can settle at the bottom of the drum, this makes it important to thoroughly mix the material to ensure that all material is mixed from the bottom of the container in order to get best results from the product. TarmaSeal can be stirred with a stiff stick or a broom handle (for the 20 Litre containers). Alternatively, a mixing paddle attached to an electric drill is much quicker and easier.
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If it rains before TARMASEAL is fully dry, what will happen?
Dependent on how hard it rains and how close the Tarmaseal is to being fully dry, the worst-case scenario is that the product will be literally washed away. If partially dry, you may be left with a patchy milky white residue on the surface. In both cases, the Tarmac will probably have to be recoated when the surface is fully dry to obtain a uniform, acceptable finish.